Hopefully, you’ve arrived at this page because your community uses OnCall to help make your parking experience hassle-free. Or maybe you clicked the link out of curiosity, wondering what you’d find. Either way, welcome! Our mission is to make sure that you have parking peace of mind, knowing you can come home and park easily and safely without concern for unauthorized vehicles in your community. Using an e-permit system, a patrol company regularly monitors and makes certain that only vehicles belonging to you and your neighbors (and any authorized guest vehicles, of course) are parked in your community. Once you register a vehicle with us and purchase a parking e-permit, we’ll be able to communicate with you about any issues related to your vehicle via text or email.
First, everything begins by signing up with OnCall as a verified resident. How does that work? It’s pretty simple; really, You’ll need a registration keyword that uniquely identifies you as a member of an eligible community. You may have received it recently in a letter or email attachment, boldly labeled in red (assuming your property has color printing capabilities – if not, look towards the bottom of the first page of that letter and you should be able to find it under the “Here’s What to Do Right Now” section). If you don’t have the registration keyword, contact your property management office or homeowners association. Unfortunately, you can’t do much more without it, and we can’t be of much more help until you track it down.
When you have your keyword, just click the “Resident Registration” button above – we’ll need a few pieces of information about you and your primary vehicle. (You’ll be able to add other vehicles connected with your household as well.)
Once you’ve completed the sign-up process with OnCall, someone from your property will verify your application, and we’ll email you your login credentials. Just follow the instructions in that email, and you’ll be good to go. From then on, when you come to this website, just click the “login” link in the upper right corner of the menu above. Or, you can use our mobile app (see links near the top right part of the page, just below the menu bar).
Provide your personal and vehicle information.
We send resident information securely to the property manager for review and approval.
Residents receive login information via email when the property manager verifies residency.
Login to your account and purchase your parking permit. We’ll send a decal for your vehicle. When you receive it, please install on the outside lower-right corner of the rear window.
We don’t know! Well, actually, we don’t know how to answer at this point, because you’re not logged in as verified resident of a particular community. Pricing varies from community to community, depending on what your community’s board of directors or property manager have decided on. It might even be included without additional cost to you in your lease. Once you sign-in with your login credentials, we’ll be able to tell you more.
Absolutely not. We pride ourselves in system security, which is why we have partnered with one of the largest credit card processing providers in the world to ensure all information is encrypted, safe and secured.
No! Payment options aren’t available until you login into our system for the first time after receiving login credentials (which are only issued after your application has been approved by your property manager or association).
Absolutely. But keep in mind that your application has an expiration date. If it is not approved within 10 days by the community, your application will be automatically declined, in which case your vehicle is subject to being removed from the property.
If you mark “Yes”, you must provide a copy of your active military ID to the application approver. This information is stored to prevent any complications in the event that your vehicle has been removed from the property during a deployment.
Each property has a different set of requirements, but most require a copy of your proof of insurance, vehicle registration, driver’s license and current lease (if you’re a renter). You can upload most of these documents through our website and mobile app, which might help speed up the registration approval process.
Each community has a unique keyword. Please contact your property manager or OnCall support staff in order to obtain your community’s keyword.
Yes! OnCall has developed an application to streamline the guest vehicle registration process and to let you review and make changes to your account. You may download the free OnCall Parking application for your Android or Apple devices by visiting the Google Play or iTunes App stores via your mobile device.
If you’ve got a guest visiting (for example, a friend or family member, or really, anyone coming to the property long enough to need to park their vehicle), we’ve made it as simple as possible for you to register their vehicle in our system so that they can enjoy the same hassle-free parking benefits you do. We’ll explain more about how to do that after you’ve signed up with OnCall.
No. Once a resident purchases a parking permit, guest registration is completely free. You can register guest vehicles with our Android or Apple mobile applications, or by utilizing our online system.
No. Unverified residents are not permitted to register guest vehicles until their applications are approved and their parking permit(s) have been purchased.
So that we can easily identify your vehicle as a resident vehicle on our daily patrols, every validated resident needs a parking e-permit from OnCall. Once you have an e-permit, your registered vehicle is authorized immediately for parking and you will receive a physical parking permit to place in the right rear window of your vehicle.
Remember, your vehicle is authorized immediately once you’ve acquired an e-permit, so there is no need for any concern about incurring a tow just because your physical parking permit hasn’t arrived yet.
All data is encrypted and secured. Credit card processing is done through NABC, and no credit card information is kept on our servers unless you choose to store a credit card on file with us for convenience.